PRIVACY POLICY
Cinergy Communications Company is committed to protecting your privacy.
As a provider of telecommunications services, we strive to ensure the
privacy of each customer's personal data and telephone calling
information. We encourage you to review our Privacy Policy so that you
may better understand our views and practices and how they pertain to you
as a viewer of Cinergy Communication's websites, and as a customer or
potential customer of Cinergy Communication's services.
1. Customer Identifiable Information
Customer identifiable information is data that identifies an individual by
name, address, telephone number, e-mail address, financial account, or any
other information that could identify you individually. We also collect
information to help us better serve you as a customer, including
information that you can generally find on your monthly bill, like the
type of service, calling patterns, long distance charges, and other
telecommunications data. By collecting and analyzing this data, we can
continue to offer our customers better service at lower prices.
Collecting this information also helps Cinergy Communications enhance our
ability to protect your accounts against unauthorized activity, and helps
us investigate any fraudulent activity on your account.
All customer identifiable information that Cinergy Communications collects
via the Internet, in person, over the phone, or in any other manner is
used for internal accounting and customer service purposes, and is NOT
sold, rented or disclosed to any outside party that is not involved in the
provisioning of your services, and only then on a need to know basis, such
information as relates directly to your service, and not your billing
information. In addition, any information collected through our website
or over the Internet is transmitted using current industry-standard
security and/or encryption methods aimed at protecting our customer's
information from unauthorized access or use.
Employees are authorized to access customer information whenever it is
necessary to review your account, provide you with requested information
or services, or correct, update, or delete account information. Our
employees are required to treat all such personal and account information
as confidential. Likewise, all companies or other service providers to
whom we do disclose information to under Section 2 are contractually
required to keep this information confidential, and to use it only as it
pertains to providing you the services you have requested, and any and all
functions attendant with such services. These companies can include
banks, credit agencies or bureaus, registered agents, and other service
providers.
2. Allowable Disclosures of Information
Cinergy Communications may disclose personal information it collects from
its customers to affiliate parties, independent agents and contractors, or
other service providers, suppliers, and consultants if the disclosures
will enable that party to perform a business, professional, or technical
support function for Cinergy Communications. Cinergy Communications may,
where permitted by law, provide information to credit bureaus, or provide
information and/or sell receivables to collection agencies, in order to
obtain payment for products offered by Cinergy Communications.
3. Directories and Directory Assistance
Customers who subscribe to our local telephone service are provided the
opportunity to have some or all of your personal information (name,
address, and phone number) published in directories or made available
through directory assistance. Your name and number may also be
transmitted and displayed on a Caller ID system. Various directories are
available both in print and via the Internet and are freely available to
the public for unrestricted use and is in no way protected information.
This information is just as unrestricted when obtained through directory
assistance.
If you wish to prevent any or all of this information from being made
public, you may contact customer service and have this information removed
for a small fee. This will not prevent the information from being
available through directory assistance. You may also purchase Caller ID
Blocking to prevent this information from appearing on Caller ID systems.
However Caller ID Blocking cannot prevent your information from being
provided to certain business numbers, including any 900 numbers, any
toll-free 8xx numbers, or emergency 911. Please contact customer service
for further details on the various options that are available.
4. Cookies
From time to time, Cinergy Communications may send a "cookie" to your
computer. A cookie is a small piece of data that is sent to your Internet
browser software from a web server and stored on your computer's hard
drive. A cookie can't read data off your hard disk or read cookie files
created by other sites. Cookies do not damage your system. We use
cookies to identify which areas of our sites you have visited or
customized, so the next time you visit, those pages may be more readily
accessible.
You can choose whether or not to accept cookies by changing the settings
of your browser. You can reset your browser to refuse all cookies, or
allow your browser to show you when a cookie is being sent. If you choose
not to accept these cookies, your experience at our site and other web
sites may be diminished and some features may not work as intended. The
"Help" button of your browser's toolbar can tell you how to configure this
to your preference.
5. IP Address Tracking
When a visitor requests a page from any web site on our servers, that
visitor's domain name and IP address are automatically recognized for the
purpose of statistically tracking traffic to the site. The domain name
and IP address reveal nothing personal about you other than the IP address
from which you have accessed our site. Cinergy Communications uses this
information to examine our traffic in the aggregate, but do not collect
and evaluate this information for individuals, except in those instances
where such information is used to prevent illegal or fraudulent activity.
Any such exception and occurrence will be expressly identified to our
customers at the time of collection.
6. E-Mail Tracking
Cinergy Communication's servers do not record e-mail addresses of visitors
or customers unless expressly specified for purposes such as a means of
identification for a service or tool made available for registered and/or
restricted use. In addition, Cinergy Communications does not monitor nor
review the content of e-mail messages which are stored or which pass
through our systems, except to the extent required to assure the proper
functioning of all e-mail related systems. Cinergy Communications will
not disclose information about e-mail contents or usage to any third party
except as required in Section 9 below.
Cinergy Communications will not provide your e-mail to unaffiliated third
parties for the marketing of their products, however e-mail addresses may
be used to market Cinergy Communications products directly to our
customers, either by Cinergy Communications itself, or any of our
registered agents.
7. Chat Room Tracking
As part of our community-building features, Cinergy Communications allows
members to participate in various chat rooms, forums, and news groups.
Please be aware that any information disclosed in these types of areas
becomes public information. Members should exercise serious caution when
deciding to disclose individually identifiable information in one of these
areas. Your personal privacy is very important to us. However, Cinergy
Communications cannot ensure the protection or security of information
disclosed within these areas. Also, all content posted in these areas is
logged and may be referenced as necessary to enforce our Acceptable Use
Policy.
8. Storing Personal Data
Information placed and stored in areas of Cinergy Communications' websites
designed for the storage and retrieval of personal data is often tied to
the username and password of the member whose Internet account the
information is stored under. Areas such as e-mail boxes, personal
datebook, personal to-do lists and personal web pages are considered the
property of the account owner. We do not read or access such data without
the permission of the owner, except in rare instances covered in Section 9
below.
Other services provided to customers, such as Online Account Management,
require service-specific account identifiers and "password" devices that
relate to the purpose or feature, whether current or future, of such
service.
To help protect your personal data, we recommend that you always keep your
password private, and change it periodically. Cinergy Communications does
not store individual Internet account passwords in an accessible format,
and will not divulge or change any passwords on any account without proper
authorization from the account owner or responsible party.
9. Civil and Criminal Investigations
Cinergy Communications will disclose personal information when required by
law or in the good-faith belief that such action is necessary to:
- Conform to the edicts of the law or comply with a legal process served on
Cinergy Communications.
- Protect and defend the rights or property of the Cinergy Communications
network of sites, and the visitors of our sites.
- Identify persons who may be violating the law, the Acceptable Use Policy,
legal notice, or the rights of third parties.
- Cooperate with the investigations of purported unlawful activities.
10. Do Not Call Lists
Cinergy Communications local telephone service customers can request to be
removed from call lists that are used by Cinergy Communications and our
registered agents to offer marketing promotions to our customers. You may
"opt out" of these calls by contacting a customer service representative
and requesting that your name be placed on our "Do Not Call" list. In
addition, you may request to be added to the "Do Not Call" list at the
time a promotional call is made to you.
Being listed on Cinergy Communications' "Do Not Call" list will not
prevent telephone calls from other third party or unaffiliated
telemarketers. In order to block these calls, you must sign up with your
home state's "Do Not Call" list, or with the national "Do Not Call" list.
In addition, you may request to be placed on that particular telemarketers
list when you receive the call.
There are several exceptions to the "Do Not Call" list that allow a
company to contact a consumer without being in violation of the "Do Not
Call" laws. These exceptions include:
- Calls made in response to calls initiated by the consumer.
- Calls regarding goods or services, or the availability of such, which
were previously ordered or purchased.
- Calls that relate to the collection of debts.
11. Usage by Minors
Cinergy Communications takes certain additional measures in an effort to
increase the level of privacy and security for children such as providing
optional Internet Security Suite™ content filtering at no charge. However, no software
can guarantee the absolute safety of your children. Therefore, we
strongly recommend that parents supervise their children's internet usage
and monitor the sites visited by their children.
We do not knowingly collect information about children and the
majority of our site is not specifically directed to children. We firmly
believe that children should get their parents' consent before giving out
any personal information, and we encourage you, as parents, to participate
in your child's experience in cyberspace and to always keep safety in mind
as your child explores the Internet.
12. Acceptance of Privacy Terms and Conditions
By visiting www.henderson.net, you are agreeing to the
practices described in this Privacy Policy. To the extent that any third
party sites that may be accessible through this website have different
privacy policies from those stated here, those third party privacy
policies govern the collection and use of information you provide when
visiting those sites. We are not responsible for their privacy policies
or how they treat information they gather from you. Furthermore, we are
not responsible for any breach of security or for any actions of any third
parties that receive the information.
13. Changes to This Privacy Policy
On occasion and from time to time, it may be necessary for Cinergy
Communications to change the terms of this Privacy Policy. To ensure that
you are aware of our current policy, we recommend that you check this site
periodically. You can be assured that any changes we make will not be
applied retroactively, unless required by applicable law, and that we will
not materially change how we handle previously collected information
without your consent.
14. Sale of Assets
Cinergy Communications uses reasonable precautions to keep the information
disclosed to us secure. Cinergy Communications reserves the right to
transfer information in connection with the sale of all or part of Cinergy
Communications' capital stock or assets.
15. Contact Us
Should you have any questions or comments regarding this statement, please
contact us by going to the "Contact Us" link on the Cinergy Communications
website, which is located at the bottom of this page, or by writing to:
Customer Service
Cinergy Communications Company
5020 Smythe Drive
Evansville, IN 47715
