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Question:
I received an email about disk space usage. What's that about?


Answer:
Each HOL Personal Dialup Account (PDA) comes with 100 MB of disk space for file storage. This is where your personal web site files and your email messages are stored. If you use more than the allotted disk space the extra usage carries a charge of 50 cents per MB, which will be added automatically to your monthly bill.

Disk space usage is calculated daily and averaged over each monthly billing cycle. This means you can exceed your 100 MB allocation for short times without incurring charges, as long as your daily average for the month stays at 100 MB or less.

At times, customers incur disk space overage charges without realizing they're using space on our servers at all. This is because email is stored on our servers until either you download it to a local POP email client (Outlook, Netscape, Eudora, etc.) or delete it from your trash bin if you use our Correspond web-based email client.

We realize that you may exceed your disk space allocation without realizing it. To help avoid that, our system automatically sends out warnings to members who are exceeding the 100 MB limit at any time. If you receive such a warning, you can delete files to lower your average daily usage to less than 100 MB and avoid incurring overage charges.

You may also check your disk space usage at any time by logging into your HOL homepage and clicking on "Your usage statistics" under Your Account.

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